Frequently Asked Questions

Please read our FAQs before sending us a message.

Can you help me prepare my contract?

We have simplified the process of preparing contracts by choosing templates that we believe are suitable for most situations. In many instances, the yellow highlighted sections in the contract merely have to be filled in with the appropriate names, dates, etc. and then signed.  However, not every situation is the same, and some contracts can be more complicated than others. If you have legal questions or questions about how to best customize a contract to your needs, please consult a licensed attorney. BestDox is not a law firm and cannot provide legal advice. Thank you.

I didn't get an email containing the documents I ordered. What should I do?

Most likely, our email ended up in your email spam folder. So please check your spam folder for our email. If after checking, you cannot locate an email from us with the documents you ordered, please let us know using the contact form.

In what format can I get the documents from BestDox?

Our documents are provided in Microsoft Word (MS Word) and/or PDF (Adobe Acrobat) format. The documents that are in MS Word format can be electronically edited, customized, and filled in with your own information. The PDF documents are typically forms with fields that can be filled in with your own information. All of these documents can be saved and printed.

I'm having trouble opening a PDF document. What should I do?

First, please make sure that you have Acrobat Reader DC or Acrobat DC on your computer or device. The Acrobat Reader can be downloaded for free at: If you have the Acrobat Reader, and you still cannot open the PDF, your system may not be set up to automatically open PDFs with Acrobat Reader DC or Acrobat DC. To set it up, follow the instructions provided at:

I'm having trouble opening a MS Word document. What should I do?

If you are a Windows user and have trouble opening Microsoft Word “doc” files, it is most likely a problem with file associations or file corruption.

To repair a Window’s file association:
1. Right-click a Word file.
2. Select “Open With” from the popup menu.
3. Click “Microsoft Word”.

To repair a corrupted Word file:
1. In Word, click “File > Open”.  Go to the folder or location of the damaged document.  Do not use the “Open Recent” option.
2. Highlight the damaged file to select it.
3. In the drop-down menu next to “Open,” select “Repair”.
4. Click “Open”.

Do I have to register to get the documents that are free?

Nope. Our free documents require no registration. Simply download from the document from the page where it appears using the “Download” button.

What types of payment do you accept?

We use Paypal and Stripe, which allows us to accept virtually all debit and credit cards, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

What exactly happens after ordering?

Once you place items in your shopping cart and place the order, you will receive an email with the documents you purchased.

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